Auburn University, Senior in Hospitality
EXPERIENCE
From the Front Lines, to Management: Knowing the Service Industry
Before knowing my journey would lead me to enter Auburn's Hospitality Management program, I had already built a foundation of experience in the field of service, specifically at the ground level. Most of my professional experience has come from working in restaurants, but I have had many roles and responsibilities within those positions that have tangibly implemented the lessons I have been learning in my study of Hospitality, before I even knew of the program.
PROFESSIONAL HISTORY
August 2016 - June 2017
BURGERFI CASHIER
Worked on many marketing strategies when not serving customers. Tasked with the organizational, detail-oriented tasks to arrange, detail (clean), and maintain the various departments' large equipment. Participated in a catering crew for Auburn Athletics, helping to prepare and host the event.
June 2015 - September 2015
CREPE MYRTLE CAFE CASHIER & SERVER
Tasked with performing responsibilities in FOH (Front of House) and BOH (Back of House). Entrusted to handle the finances of the establishment. Actively worked to ensure customer satisfaction with the product and service provided.
January 2015 - February 2015
APPLEBEE'S HOSTESS
Acquired serving experience that taught me to be able to connect with the public and increase customer satisfaction. Listened to and addressed various complaints when needed. Short employment due to family and school related issues.
June 2013 - August 2014
ZAXBY'S CASHIER
Worked on the front lines of the organization. Dealt with cash operations. Developed skills in customer service, proper work cleanliness, and a positive workplace culture.
OTHER EXPERIENCE
Page for the Alabama House of Representatives & Senate in 2008 & 2010. Assisted Representatives & Senators during session as a temporary assistant, on two different occasions.
Position of Senior Class VP for CCHS: Managed and planned events for past and future class celebrations.
First United Methodist Church Greeter: established a foundation of hospitality services as a greeter for church events.
PROFESSIONAL SKILLS & CERTIFICATIONS
Strengths Finder Assessment - My 5 strongest traits
CHIA Certified
Customer Relations & Communications
Elementary Spanish
Proficient in Microsoft Office, Powerpoint, & Excel
Detail-oriented
Event Planning
Money Management
Public Speaking
Collaborative Teamwork